Frequently Asked Questions

We bill service calls on a time and material basis with a two-hour minimum. This includes labor hours, travel hours, travel miles, per diem, hotel, tolls, etc. The final invoice could differ from the quote if more/less time is required on site than quoted.

The technicians can take a look at any machine you want them to, but not all machines will fall under their specialties. The best option would be to let the office know that the scope of work has changed so they can get the correct technician scheduled to save you time and money.

While the technician is onsite, they will look at any machine you ask them to if they have time left in the day. If you want them to look at machines that weren’t previously quoted, we cannot guarantee they will be able to fix them during that visit, but we will be sure to do the best we can.

Although we always want to say yes to this question, there are some machines that are beyond the ability to be fixed. We will take the time to thoroughly look through your machine, give you options of parts, retrofits and reconditioning, but there are some machines that have parts that are obsolete and cannot be duplicated.

We have experience working on over 100 different brands of woodworking machinery and will work on just about anything. Even if we haven’t seen your particular make and model, we will gladly come and work on it.

We do our best to get to all customers as fast as possible. Our typical lead time is around 1½–2 weeks but there are many occasions we can get someone there quicker than that. Our office staff can give you a lead time when you call in and will always let you know if an opening comes up sooner than originally scheduled.

We are proudly US owned and operated. We are based out of a little town called Hughesville, located in central Pennsylvania.

We will send our technicians anywhere in the United States and we are open to discuss opportunities in other countries.

Service Call/Installation: billed time and material — labor hours, travel hours, travel mileage, per diem, and the occasional hotels and tolls. There could be an additional line item for parts if they are requested and approved. Shop Work: costs are broken down by department — shop labor, welding/fabrication, clean/paint, machine shop, parts needed, etc. Prior to work starting, we send an evaluation so you know what we believe needs done as well as a quote to perform the work.

Call 570-584-2002 Opt. 2 or email service@rtmachineservice.com. Service Call: we gather make, model, serial #, and the issue, then send a quote. Once agreed, we start scheduling. Shop Work: we need to see the machine for an evaluation — a tech can come to you, or you can ship it to us. After the evaluation we quote the work and start when approved.

We have many technicians that have been factory trained to work on their brands of machinery, but not all factories offer technician training. All of our technicians have been trained in house by our skilled technicians to work on different brands of machinery.

We determine the labor hours based on experience performing the same or similar work as well as recommendations we have received from the manufacturer. All our quotes are estimates and are subject to change based on actual time and material used. We like to quote on the higher side of a job to try to prevent a surprise when receiving the final invoice.

A return visit is needed if parts are required to get your machine running.

You are more than welcome to install the parts on the machine yourself. If you have any questions, you can give us a call and we will try to help you over the phone.